Shipping policy

Introduction

This Shipping & Delivery Policy explains how we process, dispatch, and deliver your order, how long it typically takes, and what to do if something goes wrong along the way. If you have any questions after reading this page, please get in touch and we'll be happy to help.

Order processing and handling time

Once your order and payment are confirmed, our team begins preparing it for dispatch straight away. Orders are typically processed and handed over to our shipping carrier within 1-2 business days. Handling time refers to the time we need to pick, pack, and prepare your order for shipment, and is separate from the delivery time below.

Please note that handling times apply to business days and may not include weekends or public holidays.

Delivery time

Once your order has been shipped, delivery typically takes a further 2-4 business days to arrive. Combined with handling time, this gives you a good estimate of when to expect your parcel from the moment you place your order.

Please note that delivery estimates are provided as a guide and are not guaranteed, as delivery times can occasionally be affected by factors outside of our control, such as carrier delays or adverse weather conditions.

Shipping regions

We currently ship to United Kingdom addresses only. If you attempt to place an order for delivery outside this region, you may find that shipping is unavailable at checkout.

Shipping costs

Shipping costs are calculated based on your order and delivery address, and the exact cost will always be shown clearly at checkout before you place your order and complete payment, so you know the full cost upfront with no surprises.

Order tracking

As soon as your order has been dispatched, you will automatically receive a shipping confirmation email containing a tracking link. You can use this link at any time to follow your parcel's progress and get an up-to-date estimate of when it will arrive.

Delayed, missing, or damaged deliveries

We take great care to ensure every order reaches you safely and on time, but if your parcel arrives damaged, appears to be missing items, or does not reach you within the stated timeframe above, please contact us right away at contact@ketora.shop. Let us know your order number and a description of the issue, and we will look into it and take care of it for you as quickly as possible.

Questions

If you have any further questions about shipping or the status of your order, please don't hesitate to reach out to us at contact@ketora.shop.