Warranty

This warranty policy explains your rights when a product you purchase from Ketora turns out to be faulty, and how the manufacturer warranty on qualifying products works alongside those rights. It applies to all orders placed through our store.

Your statutory rights

All goods sold through our store are covered by the statutory warranty for defects. If an item you receive is faulty, you are entitled to a remedy under the law. Depending on the circumstances, this may include:

Repair of the item;
Replacement with the same or an equivalent item;
Where the law allows, a reduction in price; or
A full or partial refund.

These statutory rights exist regardless of any manufacturer warranty and are not affected or reduced by it.

Manufacturer warranty

Where a product carries an additional manufacturer warranty, it applies for 2 years from the date of purchase. This manufacturer warranty is provided on top of, and does not replace, your statutory rights described above.

Reporting a fault

If you believe a product is defective, please get in touch with us as soon as possible so we can help. To allow us to resolve the issue quickly, please:

Contact us at contact@ketora.shop;
Describe the fault as precisely as you can;
Include your order number; and
Where possible, attach photos showing the issue.

Once we have this information, we will review your claim and confirm the appropriate remedy with you promptly.

Refunds and exchanges for faulty items

Where a refund is agreed as the remedy for a faulty product, it will be processed within 5 business days. In some cases, we may offer an exchange as an alternative to a refund.

Contact us

Ketora
52 Florence Loop
RM16 3EW Wilkinsonchester, United Kingdom
Email: contact@ketora.shop
Phone: +44483889577